Welcome to our family and...
Thank you for considering Village Wrought Iron, Inc. for your wrought iron purchases. VWI carries an extensive line of products including giftware, lawn & garden designs, interior accessories, and candleware. All are guaranteed to add charm and beauty to your home and yard. Village Wrought Iron, Inc. has been family owned and operated for over 38 years. During that time, we have made major internal shifts to make sure our customers are given the best possible service as well as superior products. We have worked to set a standard in wrought iron designs and reproduction pieces. We are current in mass production as well as special orders. Our flat black powder coating is baked on to ensure our customers will enjoy each piece for many years.
We are committed to making sure your needs are met through great customer service, product quality and short shipping times. We offer competitive pricing and unrivaled customer satisfaction.
We welcome your comments and suggestions and will continue to work diligently to be your first choice for wrought iron designs.
Our office hours are from 8:30 AM to 4:30 PM (EST) Monday through Thursday, Friday we close at Noon. Our customer service representatives are available to help you with any questions you may have.
Ordering - NO MINIMUMS
Online ordering is now easier than ever! If you have not done so already, just complete our Online Registration. Once approved you will receive an e-mail with your password.
Ordering - Please be sure to download this form and forward by email or fax prior to your first order.
Please note that prior to your first order shipping, we must have the following form on file to validate that you do qualify for a wholesale or drop ship account. Once completed, please email to firstname.lastname@example.org or fax to 315-683-5598. Click HERE to download IRS W-9 Form.
Requesting changes to an Internet Order
No changes may be made to an Internet Order after the order has been placed.
- The only way to try and correct an Internet Order once placed would be to CANCEL the order and place a NEW Order.
- If the order is canclled prior to processing, there will be no charge.
- If the order has been processed but not shipped and is a Drop Ship order, you will still be charged the $5.50 Drop Ship Fee.
Requesting Cancellation of an Order
We do not accept voice messages, emails or even faxes as confirmation that a request for cancellation has been accepted and approved.
We believe once an order is placed that it may not be cancelled. BUT...there is always that circumstance that once in a while an order needs to be cancelled and we make every effort to try and assist you with doing so.
It is your responsibility to contact us by phone to cancel an order. You you MUST call our Shipping Department (315) 683-5606 EXT. # 14 to speak with our Shipping Supervisor to cancel an order. If it is after hours, leave a message. Once an order is placed, we DO NOT guarantee that any order can be cancelled but we will do our best to assist you.
- If an order is cancelled prior to processing, there will be no charge.
- If an order has been processed but not shipped all Drop Ship orders will still be charged the $5.50 Drop Ship Fee.
Address Change Request after the package has shipped
The cost to make changes to a shipment once it has shipped depends on which carrier and how many packages are involved. We are not always able to do these types of changes but if we are, these are the known costs involved:
- $10 Address Change Request imposed by Village Wrought Iron
- $12.75 to $17.50 Intercept Charge by UPS or FedEx for Address Change Request. This DOES NOT guarantee that the package/packages will in fact be intercepted and sent to the corrected address.
- In addition to the above listed costs, are all the actual new shipping charges imposed by the shipping carriers for the re-routing all the packages to the new location.
All orders are paid by credit card (Visa, Mastercard, Discover and American Express). Your credit card will not be charged until the day the order is shipped.
All prices are wholesale in U.S. dollars and subject to change without notice.
Shipping, Handling, and Sales Tax
All orders are shipped FOB Fabius, NY. You may select which carrier you prefer, and we ship only to addresses within the USA and Canada.
- United States Postal Service
Drop Ship orders are shipped within 1 to 3 business days.
Drop Ship orders shipped using 3rd Party Billing for the shipping method, will still be charged for the (if applicable) box costs for there order.
Store and Warehouse orders are shipped complete within 3 to 7 business days.
For Store and Warehouse orders, the cost of shipping and handling will be added to your invoice with a 7% minimum on Store and Warehouse Orders.
Store and Warehouse Orders Shipped using 3rd Party Billing for the shipping method, will still be charged for the handling / box costs for there order.
Store and Warehouse Orders Shipped by truck will still be charged for the handling / box costs and pallets required for there order.
NOTE: Anyone requesting 3rd Party Billing with UPS or FedEx for shipping, must contact our corporate office in advance of placing an order. Approval may take up to one week so please plan accordingly. We will also need a copy of your UPS and FedEx Bill for verification.
We are required to have your state sales tax number on file.
Additional Handling (AH) and Oversized Charges (OS) charges through Shipping Carrier will apply.
Holiday Shipping -
ALL shipping depends on where it is shipping to. We are located on the East Coast and the only days we will not be shipping through the Holiday's are as follows:
Thanksgiving - November 22, 2018
Thanksgiving - November 22, 2018
Christmas - December 24 & 25, 2018
New Years - December 31, 2018 & January 1, 2019
Please note that you will need to check UPS, FedEx and USPS Website for the guaranteed delivery dates.
For Christmas Delivery our recommendation is West Coast shipping addresses will need to be placed with us no later than December 15th. For most Central and East Coast shipping addresses you will be safe with December 19th. We are not responsible for delivery of the packages, the carrier is! Therefore we can not guarantee anything, we are only able to give you the best information we have based on what is provided to us by each carrier.
Please note that the information given in this section is based on the orders being placed at our website BEFORE 7 AM EST. so that the orders are in our shipping system to be processed by 8 AM EST. Orders received in our shipping system after that time will not be processed until the next business day.
Returns and Shortages
No returned merchandise will be accepted without authorization and must be returned within 30 days from when the order was shipped.
For a Return Merchandise Authorization (RMA) please fax or email our customer service department and provide us with your business name, account number, ship to name, order number and the product being returned. You will receive your RMA number and instructions within 1 to 2 business days.
Shortages and damage claims must be reported within 5 days of receipt of merchandise.
A 20% restocking charge in addition to freight charges will be added on all refused orders.