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Requesting Cancellation of an Order

We do not accept voice messages, emails or even faxes as confirmation that a request for cancellation has been accepted and approved.

We believe once an order is placed that it may not be cancelled. BUT...there is always that circumstance that once in a while an order needs to be cancelled and we make every effort to try and assist you with doing so.

It is your responsibility to contact us by phone to cancel an order. You you MUST call our Shipping Department (315) 683-5589 EXT. # 14 to speak with our Shipping Supervisor to cancel an order. If it is after hours, leave a message or email

Once an order is placed, we DO NOT guarantee that any order can be cancelled but we will do our best to assist you.

If an order is cancelled prior to processing, there will be no charge.
If an order has been processed but not shipped all Drop Ship orders will still be charged the $5.50 Drop Ship Fee.

Processed store orders will incur a 20% restocking charge for all cancelled orders.